24hr Domestic Abuse Helplines:Herefordshire & Shropshire: 0800 783 1359Telford & Wrekin: 0800 840 3747Worcestershire: 0800 980 3331
24hr Domestic Abuse Helplines: Herefordshire & Shropshire: 0800 783 1359
Telford & Wrekin: 0800 840 3747
Worcestershire: 0800 980 3331

We are looking for a volunteer able to give us approx. 6-8 hours a week to act as a Counselling Service Support Assistant. You would be a member of the counselling team, supervised by the Therapy Coordinator and working with her and the counselling team to support the smooth-running of the service. Primarily we need help with the scheduling of appointments and room bookings. There are a lot of moving parts in our service and we need help to keep us all organised!

 Duties would include:

  • Contacting clients to schedule assessments
  • Arranging times for sessions taking into account counsellor and client availability
  • Keeping a record of client attendance at counselling sessions
  • Booking rooms for sessions/cancelling rooms when not required


We need someone who is organised and reliable and capable of managing their time to keep on top of lots of little jobs. Ideally you would have experience in a customer-service or public-facing role. You would be part of the counselling team, and it may be possible to sometimes work out of one of the WMWA offices, but you would also need to be comfortable with remote working (we would provide you with a phone and a laptop to enable this).

Please complete our expression of interest form stating this specific role.