24hr Domestic Abuse Helplines:Herefordshire & Shropshire: 0800 783 1359Telford & Wrekin: 0800 840 3747Worcestershire: 0800 980 3331
24hr Domestic Abuse Helplines: Herefordshire & Shropshire: 0800 783 1359
Telford & Wrekin: 0800 840 3747
Worcestershire: 0800 980 3331
You’ve probably heard of the new Emergency Alerts system. But you may be wondering why will you receive an alert? What happens when you get an alert? And can you turn them off?

The Emergency Alert system is a UK government service that will warn you if there’s a danger to life nearby. In an emergency, your mobile phone or tablet will receive an alert with advice about how to stay safe.


Reasons you might get an alert

You may get alerts about:

  • severe flooding
  • fires
  • extreme weather

Emergency alerts will only be sent by:

  • the emergency services
  • government departments, agencies and public bodies that deal with emergencies


What happens when you get an emergency alert

Your mobile phone or tablet may:

  • make a loud siren-like sound, even if it’s set on silent
  • vibrate
  • read out the alert

The sound and vibration will last for about 10 seconds.

(Source: www.gov.uk/alerts)

We are aware that this may present a risk to those that are experiencing domestic abuse, and have a hidden phone. If you have a hidden phone please make sure you keep it switched off while you’re not using it, or you can opt out of the alert systems on that phone.


How to opt out 

For iPhone
To opt out, search your settings for ‘emergency alerts’ and turn off ‘Severe alerts’ and ‘Emergency alerts.’ If this does not work, contact your device manufacturer.

For Android 
To opt out, search your settings for ‘emergency alerts’ and turn off ‘Severe alerts’ and ‘Emergency alerts’. On some devices, search your settings for ‘emergency alerts’ and turn off ‘Extreme threats’, ‘Severe threats’ and ‘Show amber alerts’.

Refuge’s tech team have put together information for survivors with an iPhone or Android on how to opt-out of the system. You can also find out more at gov.uk/alerts.


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